Patients Are Becoming Less Open to AI in Healthcare
/By Crystal Lindell
Many of us are using artificial intelligence (AI) in our everyday lives, such as learning more about our medical conditions and symptoms. But when it comes to actually using AI in their own healthcare, patients are less open to it.
That’s according to a new poll by The Ohio State University Wexner Medical Center, which surveyed 1,007 adults across the country about their opinions about AI in healthcare.
They found that just 42% of adults are open to AI being used as part of their healthcare in 2026. That’s down from the 52% who supported it in 2024. The belief that AI can make healthcare more efficient also fell, from 64% to 55%.
However, the survey found that over half of the adults (51%) still used AI to help them make important health decisions, without consulting with a medical professional.
Participants said they use AI for a variety reasons:
62% use AI to help understand symptoms
44% use AI to help explain test results or a medical diagnosis
25% use AI to compare treatments and help make a treatment decision
20% use AI to prepare for an upcoming medical appointment
The drop in patient trust with AI is on par with the natural “hype cycle” of any new technology, according to Ravi Tripathi, MD, chief health informatics officer at Ohio State Wexner Medical Center.
“When we first see something new and shiny, we think it's going to fix the world and replace health care and solve all of our medical problems,” Tripathi said. “People are learning that there are pros and cons of artificial intelligence, where it has actual use and where it really doesn't have a place.”
Tripathi predicts that over the next two to five years, trust in AI will increase, as people become more familiar with artificial intelligence and it becomes more common in healthcare technology.
But he warned patients against relying too heavily on AI for their own medical research.
“We know that 2% of the time AI is going to be inaccurate or it will potentially hallucinate,” Tripathi said. “Physicians are not using AI 100%. We're not trusting it 100%. I would be really concerned about a patient who is following AI. The artificial intelligence doesn't understand your story.”
Tripathi suggests using AI in partnership with your doctor. AI can help patients compile their health data, explain test results and diagnoses, and help identify questions to ask providers.
“There's a strong value for using artificial intelligence as augmented intelligence,” Tripathi said. “Patients should have oversight of what the technology is doing but consult with their health care team for the final plan.”
While patients have mixed feelings about AI, doctors appear to be more open to it.
According to a recent survey by the American Medical Association, 81% of physicians use AI to stay current on medical research and to help them with record keeping. That’s about double the rate in 2023, when the AMA first polled doctors on their AI use.
While 76% of physicians say AI technology can help with patient care, about 40% said they are both excited and worried about it – citing concerns about patient privacy and the integrity of the patient-physician relationship.
The global AI healthcare market is projected to reach $868 billion by 2030, with its influence on the overall healthcare market more than doubling from roughly 15% today to over 30% by 2030.
