Have You Been Labeled a 'Difficult' Patient?
/By Ann Marie Gaudon, PNN Columnist
We’re all aware of doctors labeling a patient as “difficult” or some other derogatory term. There are even entire categories set up for these “heartsink” patients, who behave in ways that doctors consider dependent, entitled, manipulative or even self-destructive.
Imagine if doctors moved the conversation away from “difficult patient” to “difficult doctor-patient interactions” by taking a closer look at behaviour patterns that can occur in their relationships with patients.
Let’s start at the beginning – literally — by studying interactions between infants and their caregivers. “Attachment Theory” was first developed by the English psychologist, psychiatrist and psychoanalyst John Bowlby. He proposed that infants have a biological drive to seek nurture and closeness to their primary caregivers. How the caregiver attunes to that baby will actually shape how the infant’s brain develops. Ultimately, our adult selves are influenced by these layers of memory and how we adapted to that care.
There are four main “Attachment Styles” seen in adults, according to Bowlby and psychologist Mary Ainsworth. How do these four styles play out in the doctor’s office? Do you see yourself in any of them?
1) Secure Patient
Is often trusting, comfortable seeking help and values advice
Doctor feels sympathetic to patient’s needs and confident that advice will be followed
Successful outcomes are maximized with this relationship
2) Avoidant/Dismissive Patient
Is often distant and does not trust the doctor; may miss appointments
Displays a lack of engagement; may minimize symptoms and dismiss need for treatment
Doctor may become frustrated with patient saying “I can’t” or “It’s not really that bad”
May increasingly withdraw from care; denial of problems and emotions
Patient may be in crisis when their hyper self-reliance strategy begins to fail
3) Ambivalent/Anxious Patient
Has little trust in ability of self and others; expects rejection; can be highly emotionally reactive
Doctor may feel confused by patient’s alternating avoiding and approaching; being unpredictable
Doctor may get upset with inconsistency of behaviour, especially if patient pulls away when help is offered
Patient anxiety increases, depression may also appear; may withdraw and miss appointments or leave in the middle of one
4) Disorganized Patient
Little trust in others; cognitive ability becomes disorganized when stressed
May be fearful of doctor and treatment; may be triggered by earlier traumas
Doctor may become fearful for patient and inability to contain patient’s overwhelming emotions
Doctor may feel like a failure and try harder
Overwhelming complexity of patient’s problems can fragment clinical teams
Patient and doctor may reinforce feelings of being overwhelmed and loss of control of the situation
Care may be chaotic, ineffective; mental health crisis may prevail
If physicians were familiar with Attachment Theory and the style for each patient, they could tailor their approach to best serve the patient. Predicting and planning for possible poor outcomes could benefit with a reduction in negative experiences for both patient and physician.
Shifting away from “difficult patient” attitudes and pejoratives toward “Attachment-Based Care” would be a shift away from what is unproductive and a move toward helpful and effective treatment approaches.
Patients with an Avoidant Attachment Style could be provided a predictable treatment framework (no surprises) and information that is clear and not emotionally challenging. These patients can help themselves by being honest with the physician if they are not happy with their care. Keeping a journal and using internet-based telehealth may also be beneficial for the patient to use.
Patients with an Ambivalent/Anxious Attachment Style could be encouraged to build self-confidence to increase their ability to tolerate anxiety and uncertainty. Scheduling regular appointments to avoid the patient feeling it is necessary to magnify symptoms to receive care is another strategy. Being consistent and clear will also help to decrease anxiety. If these patients can learn to regulate their emotions, this will go a very long way in clinical interaction benefits. Regular exercise and mindfulness techniques will also help. A therapist will almost certainly be required.
A physician being aware that patients with a Disorganized Attachment Style are often inconsistent in attending appointments and show ambivalence in decision-making will allow the professional to plan ahead and pull in a support person if they feel overwhelmed. The seriousness of this patient in a stressed state must be understood and supported, as anger and decompensation are common. For this patient, a patient advocate may be very beneficial as well as a management plan that all can collaborate on.
Attachment Styles are influential in all areas of life and important determinants of therapeutic interactions and relationships. Using an Attachment-Based Care approach would provide a framework to understand these interactions and how best to serve the needs of patients.
In an ideal world, all non-securely attached patients as well as non-securely attached physicians would explore their maladaptive strategies with a trained therapist to help move them toward a Secure Attachment Style that has less suffering and psychologically flexible strategies for living. Until that time, let’s stop the name-calling and work toward compassionate care for all patients.
Ann Marie Gaudon is a registered social worker and psychotherapist in the Waterloo region of Ontario, Canada with a specialty in chronic pain management. She has been a chronic pain patient for over 30 years and works part-time as her health allows. For more information about Ann Marie's counseling services, visit her website.
